Last update : 10th January 2023
Dear User :
This CoinEx Wallet Service Agreement (hereinafter the “Agreement”) is a legally binding agreement the entity and its affiliated operating CoinEx Wallet (hereinafter as “we”, “our”, “us”, “CoinEx” or the “Company”) and you (hereinafter as “User”, “you” or “your”).. You and the Company may individually be referred to as a “party” and collectively as “parties”.
The Company specifically reminds you that before using our CoinEx Wallet (hereinafter “CoinEx Wallet”) mobile application, which may be downloaded on mobile application platforms, including but not limited to Google Play and Apple App Store, please carefully review the terms of this Agreement, and ensure that you have read, understood, agreed with and fully accepted all of the terms and conditions contained in the Agreement and the risks associated with transacting in digital assets. By downloading the CoinEx Wallet, setting up or importing a wallet (as defined below), or using any services or products provided by us, you are deemed to have fully read and accepted all the terms of this Agreement, and this Agreement is effective immediately and is binding on both parties. If you do not agree to the terms of this Agreement, you should stop using CoinEx Wallet or any of our services or products immediately. If you have already downloaded CoinEx Wallet but do not agree with the terms under this Agreement, please delete it now.
This Agreement may be updated, revise or amended by the Company at any time at the Company’s sole discretion. Once the updated Agreement or terms is published on CoinEx Wallet application, it will automatically take effect immediately without further notice. After the Company announces the terms of the revised Agreement, if you do not accept the revised terms, please stop using CoinEx Wallet immediately and delete the application; your continued use of CoinEx Wallet will be deemed as acceptance of the Agreement as revised.
CoinEx Wallet or any of our services or products are not available to any Excluded Persons or any persons who are listed under any sanction administered by the United States Office of Foreign Assets Control of the United States Department of the Treasury (“OFAC”) or any other United States government authority, is not designated as a “Specially Designated National” or “Blocked Person” by OFAC or subject to any similar sanctions or measures imposed or administered by the United Nations Security Council, the EU, Her Majesty’s Treasury of the United Kingdom or similar sanctions administered or imposed by any other country. If you are an Excluded Person defined hereunder or any persons described above, please stop using CoinEx Wallet or any of our services or products immediately.
In this Agreement, the following terms and expressions shall have the meanings ascribed to them below, unless the context of use of any term requires otherwise:
b. You are solely responsible for your mobile device which contains your CoinEx Wallet and for backing up of your CoinEx Wallet, Wallet Password, Mnemonic Phrase, Private Key, and Keystore. If you lose your mobile device, delete or failed to back up CoinEx Wallet or your wallet, if your wallet is stolen, or you forget your Wallet PIN, Private Key, Mnemonic Phrase or Keystore, the Company cannot restore them; if you make a mistake in effecting a transaction (such as sending to a wrong transfer address or wrong exchange amount), the Company cannot cancel the transaction and the Company shall not bear any responsibility whatsoever.
c. The Services that the Company and CoinEx Wallet can provide do not cover all existing digital tokens. Please do not use CoinEx Wallet to handle any digital tokens that are not supported by CoinEx Wallet.
1.Setting up or importing a wallet
1. Setup or import a wallet. You have the right to setup(create?) and/or import a wallet via CoinEx Wallet on your mobile device; set the Wallet PIN and similar data, and use your own wallet via the CoinEx Wallet app to conduct transactions such as making transfers or receiving payments on the blockchain.
2. Authentication. In accordance with the requirements of relevant laws and regulations, Specified Users must complete relevant authentication procedure as prompted by CoinEx Wallet when using Services provided by CoinEx Wallet. Personal Information required includes, but is not limited to, providing name, identification number, Personal Information, such as mobile phone number and bank card number information. Otherwise, a Specified User will not be able to use the Services, and any loss caused by the delay to the Specified User shall be at his own risk.
3. The Company may develop different versions of CoinEx Wallet for different terminal devices. You should choose to download the appropriate version for installation suitable for your device. If you obtain the software or installation program from a third party which is not authorized by us, the Company will not be able to ensure normal functions of the software or its security. Therefore, any resulting loss will be at your own risk.
4. After a new version of CoinEx Wallet is released, the old version may no longer be fully functional. The Company will not warrant security, full functionality or the ability to provide corresponding customer service for the old software after a new version is released. Please check for and download the latest version of CoinEx Wallet, which may be released at any time.
2.Usage
1.You are responsible for the safekeeping of your mobile device, Wallet PIN, Private Key, Mnemonic Phrase and Keystore. The Company is not responsible for the safekeeping the above data for you. You are solely responsible for any risks, liabilities, losses, and expenses incurred as a result of the loss of your mobile device or hardware wallet, active or passive disclosure of data, forgotten Wallet PIN, Private Keys, Mnemonics Phrase, Keystore or loss from attacks, fraud, etc.
2. CoinEx Wallet Information Guide. You understand and agree to abide by the Information Guide issued by the Company on CoinEx Wallet and to comply with the instructions of the Information Guide; otherwise, you shall bear all risks and resulting liabilities, losses, expenses, etc.
3. Third party services. You understand and acknowledge that CoinEx Wallet is not obligated to perform due diligence review of third party services and you have carefully evaluated and assumed all risks associated with the use of CoinEx Wallet.
4. Provide information and documentation. If the Company believes that it is necessary to obtain relevant information to comply with any applicable laws or regulations related to the use or operation of CoinEx Wallet, you must provide such information to the Company in a timely manner in accordance with the requirements of the Company, and you understand and acknowledge that the Company may limit, suspend or terminate your use of CoinEx Wallet until you provide information that meets the Company’s requirements. You undertake to notify the Company promptly of any change in the documents and information you provide to the Company pursuant to this Agreement, and in the absence of any written notice of the change, the Company has the right to consider the documents you have already provided and the content of such information as true, correct, and not misleading and unchanged.
5. Completion of authentication. When the Company reasonably believes that your trading behavior or trading situation is abnormal, or that veracity of your Personal Information as provided is suspect, or if the Company requires that you confirm submitted identity documents or other necessary documents, you must affirmatively cooperate with the Company to confirm validity of identity card or other necessary documents to complete the authentication process in a timely manner.
6. Transfers.
(1) You are aware that the daily transfer limit and number of transactions you can use in the CoinEx Wallet service may vary depending on the country in which you use the transfer service, regulatory requirements, transfer purposes, CoinEx Wallet risk control requirements, authentication, and for other reasons.
(2) You understand the “irrevocable” attribute of blockchain operations. When you use the CoinEx Wallet transfer function, you are responsible for the consequences of any mistakes (including but not limited to, inputting the wrong transfer address, issues with the transfer node server you select).
(3) You understand that when using the CoinEx Wallet service, the following conditions may result in the transfer function not being available, the transfer "transaction failed" or "package timeout":
a) insufficient wallet balance;
b) insufficient transaction mining fees;
c) blockchain smart contract execution code failure;
d) limitation of amount of payment required by regulatory authorities, CoinEx Wallet or laws and regulations;
e) technical failures, such as networks and equipment malfunction;
f) blockchain network congestion, malfunction, etc., which caused the transaction to be abandoned;
g) your address or counterparty address identified as a special address, such as a high-risk address;
h) other unexpected reasons.
(4) You understand that CoinEx Wallet is only a transfer tool. After a transfer is completed, the Company has fulfilled all its obligations for the current transfer. The Company does not assume any other responsibility for such transfer.
(5) You understand that you may be required to pay transaction fees, i.e. gas fees, which is collected by a blockchain network or protocol, and such fee is varied depends on the blockchain network or protocol and the traffic of such network.
7.Legal compliance. You understand that you must comply with the requirements of relevant laws and regulations and national policies when using CoinEx Wallet.
8.Notice and announcements. CoinEx Wallet will send you notifications by means of website announcements, emails, text messages, phone calls, Message Center messages, pop-up reminders or client notifications, such as messages to inform you of the progress of a transaction or to guide you to carry out a needed action, so please pay timely attention to such messages.
9.Service fees and taxation.
1. You understand and acknowledge that because laws, regulations and policies in the field of digital tokens have not yet settled, significant risks exist, such as inability to realize cash and technical instability. You also understand that price volatility of digital tokens is much higher than other financial assets. We caution you to hold or dispose of digital tokens in a reasonable manner based on your financial situation and risk tolerance. You also understand that the price quote function provided by CoinEx Wallet is only a search result of digital token exchange rate information from some exchanges, and does not indicate the latest market or best offer price.
2. When using the Service, if you or your counter party fails to comply with instructions or rules stated in this Agreement or related website page descriptions regarding transaction or payment, the Company cannot guarantee completion of transactions and the Company shall not be responsibility for any resulting damages. In the event that the foregoing occurs but funds have been credited to your or your counterparty’s CoinEx Wallet wallet or third-party wallet, due to the “irreversible” nature of blockchain operation and the “non-cancellable” characteristics of transactions, you and your counterparty shall bear any corresponding consequences.
3. When you use third-party services through CoinEx Wallet, we strongly recommend that you carefully read their user agreements, privacy policies and other related documents and information of such third-party service providers, to understand the transaction mechanics and product information, and carefully assess risks before you trade on such third party platform. You understand that in a transaction, binding contractual relationship established is between you and your counterpart and not with the Company. The Company does not assume any responsibility for any risks, liabilities, losses and expenses caused by trading activities.
4. When you transfer digital tokens to another wallet addresses, you should judge whether the other party has full legal capacity and decide whether to trade with or transfer money to such other party.
5. During the transfer process, if you receive notice such as “transaction failure”, “package timeout”, or other similar notice, you should reconfirm your transaction status with the official channel of the relevant blockchain system or through other blockchain query tools, to avoid double transfers; all resulting losses and expenses shall be borne by you.
6. You understand that when you create or import a wallet on CoinEx Wallet, your Keystore, Private Key, Mnemonic Phrase, etc. are only stored on the current mobile device and are not stored on CoinEx Wallet or our servers. You can change your mobile device by syncing your wallet according to the instructions provided by CoinEx Wallet. However, if you do not save or back up your Wallet PIN, Private Key, Mnemonic Phrase, Keystore, etc. and your mobile device becomes lost, your Digital Tokens will be lost and we will not be able to retrieve them for you. If you are exporting, saving or backing up your Wallet PIN, Private Key, Mnemonic Phrase, Keystore, etc., or if the device or server that saved or backed up the above information is hacked or controlled by a hacker, and your Digital Tokens are lost as a result, the Company cannot help you recover them. Any and all losses arising from the foregoing shall be borne by you.
7. We recommend that you make a secure backup of your Wallet PIN, Private Key, Mnemonic Phrase, and Keystore when creating or importing your wallet. We suggest that you do not use the following electronic backup methods: screenshots, emails, notepad applications in mobile phones, SMS, WeChat, QQ and other electronic backup methods. We recommend that you copy information such as Mnemonics Phrase and Keystore in a paper notebook and you can also keep your electronic data in the password manager.
8. We recommend that you use CoinEx Wallet in a secure network environment to ensure that your mobile device is not jailbroken or rooted to minimize potential security risks.
9. When you use CoinEx Wallet, please be aware of fraudulent activities. Upon encountering any suspicious behavior, we encourage you to notify us as soon as possible.
1. You understand and agree that the Company may, at its sole discretion, temporarily stop provision of some Services, suspend or terminate Services or open new service functions in the future. When we change our Services, as long as you still use CoinEx Wallet, you are agreeing to the terms of this Agreement or the Agreement as revised.
2. To avoid or minimize security failure or misuse of CoinEx Wallet or Digital Tokens, you should not use CoinEx Wallet without having basic knowledge of how blockchains work. For users who do not have such basic knowledge of blockchain, the Company reserves the right to refuse provision of some or all of its Services.
3. You acknowledge that the Company will suspend Services (or terminate Services completely) due to:
4.The Company may unilaterally suspend or terminate some or all of the Services to CoinEx Wallet when a User:
5.If the Company changes, discontinues or terminates the Services, you have the right to export information such as your wallet within a reasonable time.
1. You agree to abide by the laws and regulations of the country or jurisdiction in which you live, and you must not use CoinEx Wallet for any illegal purpose or in any illegal way.
2. You are not an Excluded Person who is not eligible to use the CoinEx Wallet Services.
3. You may not use CoinEx Wallet to engage in any illegal or criminal conduct, including but not limited to:
4. You understand and agree that if you breach relevant laws (including but not limited to, customs and / or tax regulations) or the provisions of this Agreement resulting in the Company suffering loss, claims by any third party or any administrative department penalties, you shall compensate the Company for such loss and expenses, including reasonable legal advisors fees.
5. You promise to pay the Company’s service fees (if any) on time, otherwise the Company has the right to suspend Services provided to you.
Any data or information you provide to us is also subject to our CoinEx Wallet Privacy Policy (“Privacy Policy”), which is also part of this Agreement.
1. No assignment. Subject to the terms of this Agreement, only you personally (and no others) have the right to make claims against us for use of the Services. There is no third party beneficiary to this Agreement. You may not assign, transfer, or attempt to assign or transfer your rights to make claims. Any such transfer is void and we do not assume any obligation or liability to the transferee.
2. Intellectual Property Rights. CoinEx Wallet is an application developed and owned by the Company. The intellectual property rights to any content displayed in CoinEx Wallet, including this Agreement, announcements, articles, videos, audio, images, archives, information, materials, trademarks or logos, are owned by the Company or third party rights holders. Users may only use the CoinEx Wallet application and its contents for the purpose of holding and managing Digital Tokens. You may not use, modify, reverse compile, reproduce, publicly transmit, alter, distribute, issue or publicly publish such applications without the prior written consent of the Company or the consent of third party rights holders (or as permitted by the relevant open source agreement) and content providers (including CoinEx Wallet open source code). This Agreement shall not be deemed to grant you any intellectual property rights, including any right to use any information, images, user interface, logo, trademark, trade name, network domain name or copyright in connection with us or the Services for any purpose.
3. Non-waiver. Any failure by us to enforce this Agreement or to present a claim against you, shall in no way affect our rights, claims or cause of action under this Agreement which shall not be deemed a waiver of our right to make any right, claim or cause of action against you.
4. Entire Agreement.
(1) This Agreement consists of this Agreement, the CoinEx Wallet Privacy Policy and the rules published by the Company from time to time (including the contents of the Message Center).
(2) In addition to the CoinEx Wallet Service Agreement and the CoinEx Wallet Privacy Policy, this Agreement contains the entire agreement and understanding between us regarding the use of CoinEx Wallet and related services and supersedes all previous (verbal and written) agreements, understandings or arrangements.
5.Taxation.
(1) Use of the Services under this Agreement does not cover any taxes or related charges that may apply or is generated in any jurisdiction where you use the Service (“Tax Payable”).
(2) You are responsible for determining any Tax Payable and reporting, withholding, collecting, reporting and paying the correct amount of Tax Payable to the appropriate tax authorities. You are solely responsible for all penalties, claims, fines, charges and other liabilities arising from your failure to complete or fulfill any of your taxable obligations.
(3) We are not responsible for determining any Tax Payable or reporting, withholding, collecting, reporting and paying the correct Tax Payable to the appropriate tax authorities.
6. This Agreement is governed and construed by the laws of Singapore.
7. Severability
(1) When any part of this Agreement is deemed to be invalid, illegal or unenforceable by any legislation or law that binds this Agreement, it shall be deemed invalid, illegal or unenforceable only within that scope (and shall not be further extended). For the avoidance of doubt, the remainder of this Agreement will remain in force and remain in full force and effect.
(2) Under the laws of any relevant jurisdiction, any provision of this Agreement that is deemed to be illegal, invalid or unenforceable shall not affect the fact that the provision is deemed to be lawful, valid or enforceable under the laws of other jurisdictions, and shall not affect the legality, validity or enforceability of other provisions of this Agreement.
8. Translation of this Agreement. Any translation of this Agreement, if any, is provided for convenience only and is not intended to modify the English language version of this Agreement. In the event of a conflict between the English and non-English versions of this Agreement, the English version shall prevail.
1. You should fully understand and comply with all relevant laws, rules and regulations in your jurisdiction and use of Services.
2. If you encounter any problems while using the Service, you can contact us by submitting feedback in CoinEx Wallet.
3. All Users can view this Agreement in CoinEx Wallet. The Company encourages you to review this Agreement each time you visit CoinEx Wallet.
4. This Agreement is effective as of May 10, 2019.
Matters not covered in this Agreement, are subjected to the announcements and related rules that the Company updates from time to time.
Last update : 4th January 2024
Dear User :
CoinEx (hereinafter referred to as the “CoinEx”, “Company”, “us” or “we”) respects and protects the privacy of our users (hereinafter referred to as “you”, “your” or “User”). The Company collects, discloses and processes your personal information in accordance with this Privacy Policy (hereinafter referred to as this “Policy”) when you:
(a) enter or use our website or mobile app (“Apps”) and use our services;
(b) provide us with your personal information, regardless of the medium used.
We recommend that you carefully read and understand the entire content of this Policy before using the Apps. Important information such as disclaimers and other terms will be reflected in bold format. The definition of keywords in this Policy is consistent with the Company’s “CoinEx Wallet Service Agreement”. In the event of any inconsistency between the definitions or terms used in this Policy and CoinEx Wallet Service Agreement, this Policy shall prevail.
By providing us with your personal information, you consent to the collection, use, disclosure (including transmission) and processing of your personal information in accordance with the provisions of this Policy. If you do not accept this Policy, please do not provide us with any personal information.
This Policy may be updated by the Company online at any time without notice. The updated Policy is effective as soon as it is published on our platform and replaces the original Policy. The updated Policy will immediately apply to personal information you provide to us. If you do not accept the revised terms, please stop using the Apps immediately and your continued use of the Apps will be considered acceptance of the revised Policy.
1. We will collect information such as your mobile device information, operation history, transaction history, wallet address, etc.
2. To meet your specific service needs, we will collect your personal information, including but not limited to your name, bank card number, mobile number, email address and other information.
3. You know that your wallet password, private key, mnemonic phrase, and Keystore are not stored or synced to our server. The Company cannot retrieve your wallet password, private key, mnemonic phrase, and Keystore (an encrypted formatted file of your private key or mnemonic phrase saved by your password). Keystore is only stored on your mobile device and is not be synchronized to the Company’s servers.
4. We may ask you to provide more personal information so that you can use certain features on our App. If you do not agree to provide such personal information, you are deemed to have waived the specific features of the App.
5. To the extent required by law and regulation, the Company may collect and use your personal information in the following circumstances without your consent or authorization:
6. We collect information when you:
7. Our Apps may contain some techniques for collecting personal information, and the specific collection methods is described in this Policy (see Article 5 below) or our applicable terms and conditions.
8. Providing personal information is your choice and you can withdraw your consent at any time. However, if you decide not to provide us with the personal information we request, you may not be able to use the App and we may not be able to contact you or provide you with the products or services you need.
9. In some cases, you may provide us with personal information that is not your own. If you provide information about others, you should ensure that you have obtained the consent of the person whose information is provided to allow us to collect personal information about that person, and the person agrees to disclose personal information to us. You agree that if such person files a claim against us for the collection, use and disclosure of their personal information you provide, you will indemnify and defend us for all expenses and damages we may incur.
10. You should ensure that the personal information you provide to us is true, accurate and complete. You should notify us when your personal information changes.
We will collect, use or disclose your personal information for one or more of the following purposes:
(1) provide you with the products and / or services you request;
(2) handle your relationship with us;
(3) improve your user experience;
(4) through the unique serial number of your mobile device, confirm your exchange with your wallet;
(5) send you important notices, such as software updates, service agreements, and changes to the terms of this Policy;
(6) through your mobile device and wallet address, assist you with your questions, feedback, complaints and requests;
(7) inform you about our products, services, projects and activities;
(8) resolve disputes, if reasonable, investigate complaints, claims or disputes, or actual or possible illegal conduct;
(9) conduct internal audit, data analysis and research;
(10) perform user behavior analysis by tracking your usage of the application;
(11) comply with legal and regulatory requirements and with regulatory agencies;
(12) comply with international laws and regulations regarding safety and anti-money laundering or counter-terrorism requirements;
(13) fulfill our obligations and the terms of the CoinEx Wallet Service Agreement;
(14) any reasonable purpose related to the foregoing purposes.
You have the following rights to control your personal information in the App:
1. You can import other wallets into the App by syncing your wallet or import your App’s wallet into another digital token management wallet. The App will show you the information needed for importing the wallet.
2. You can modify your digital token type, transfer and collection activities through the “assets” section.
3. Please note that neither you nor we have control over disclosure of your transaction history due to the public nature of the blockchain trading system so such record is publicly available through the blockchain system.
4. Our App will contain links to other websites, apps or smart contracts that are not owned, operated, developed or maintained by us. These links are provided for your convenience. This Policy applies only to our applications. When you use third party services, please note that the CoinEx Wallet Service Agreement and CoinEx Wallet Privacy Policy will no longer apply. We recommend that before using them, you read and understand the privacy rules and related user service agreements of such third party service providers.
1. We will store your personal information for business and legal purposes.
2. We will not sell, assign, or transfer your personal information to third parties without your consent.
3. If you consent to the disclosure of your personal information to a strategic partner or related party, we may disclose your personal information to such entities. These entities will use your personal information only for the purposes for which you have agreed.
4. You agree that we may disclose or share your personal information with the following third parties:
(1) service providers and data processors who represent us and provide services to us for such services as “know your customer” reviews, accounting, data processing or management services, web hosting, maintenance and operations services, mail information services, analytical services, payment transaction processing, marketing, etc.;
(2) our consultants and professional advisors (such as accountants, lawyers, auditors).
(3) for the purpose to complying any laws and regulations and to protect all users, we may share or disclose your Personal Information in respond to lawful request by a government authority or legal proceedings, or to protect our User in case of emergency.
5. For the purposes described above, we may need to transfer your personal information to another country, but we will obtain your consent and ensure that the recipient of the personal information has the same level of personal information protection as ours. If there is no personal information protection law applicable in these countries or jurisdictions with legal protection standards similar to those in our relationship with you, we will enter into a legally enforceable agreement with the recipient of the personal information to provide such level of protection.
6. We will not share or transfer your personal information to any third party without your prior consent, except in the following cases:
(1) personal information collected is disclosed to the public by yourself;
(2) personal information collected is collected from legally publicly disclosed information media, such as legitimate news reports, government information disclosure, etc.;
(3) providing or enforcing this Policy to protect our rights, property or safety or those of other parties in accordance with applicable laws and regulations, legal procedures, administrative or judicial requirements;
(4) in the case of merger and acquisition of our Company, if the transfer of personal information is involved, the Company will require the recipient of the personal information to continue to be bound by this policy
1. If the Company ceases to operate, the Company will stop collecting your personal information and activities and within a reasonable period of time will take measures to delete or anonymize your personal information held.
2. In order to protect your personal information, the Company will adopt data security technical measures to improve internal compliance, increase internal employee information security training, and secure access to relevant data to protect your private information.
3. We will use our CoinEx Wallet Message Center to send you messages about safe communications and from time to time, provide wallet usage updates and security measure information through our CoinEx Wallet Help Center for your reference.
1. You acknowledge that upon your using third party services, this Policy will not apply to the collection, use, disclosure and transmission of your personal information by such third parties. The Company cannot assure you that such third parties will take appropriate security measures.
2. You are solely responsible for the use of third party services and you agree that if the third party collects, uses, discloses and transmits your personal information, resulting in loss or damage to you, the Company will not be liable to you for any resulting loss, damages, or expenses.
3. You acknowledge and accept that, to the full extent permitted by applicable law, the Company does not guarantee security for your personal information. As far as is practicable, the Company will endeavor to use state of the art security measures on an “as is”, “as available” and “no guarantee” basis to protect your personal information from disclosure, tampering or damage. However, the Company uses wireless transmission of data and cannot assure privacy and security of data transfer over a wireless network.
4. You have the right to ask us not to process your personal information, or to revise or update your personal information. You can also exercise the right to opt-out anytime from our marketing communications, please contact us at support@wallet.coinex.com for any request in relation to your personal information.
1. You need to fully understand and comply with all relevant laws, rules and regulations in your jurisdiction as well as those laws, rules and regulations governing our Company.
2. This policy applies to Hong Kong law and should be interpreted accordingly.
3. You can view this Policy and our other service rules in our App. We encourage you to review our service agreements and privacy policy each time you access the App.
4. Any translation of this Policy is provided for convenience only and is not intended modify the terms of this Policy. In the event of a conflict between the English and non-English versions of this Policy, the English version shall prevail.
5. This Policy shall become effective on May 10, 2019.
This Policy is developing and you are subject to the announcements and related updated rules that the Company issues from time to time.